BPO - Bambus Group

Bambus - the leading nearshore expert in Kosovo,
the fastest growing BPO-Hotspot in the world.

Bambus, the leading BPO firm headquartered in Prishtina, Kosovo, specializes in Contact Center, Market Research Services, and Back-office. Established in 2014, we have become the fastest-growing Nearshore export in Kosovo, offering services in the top 5 most spoken languages: German, French, Italian, English, and Spanish.

Our commitment to quality and scalability is evident in a plethora of successful projects worldwide, supported by a dedicated team of professionals. Through our Flutura Academy, we provide comprehensive training programs, ensuring our staff is equipped with advanced skills. With the motto ‘Let’s Grow Together,’ Bambus is dedicated to fostering collaborative partnerships for mutual growth.

Prishtina, Kosovo's capital, is located in the heart of the Balkans & can be easily accessed from any neighboring country.

Kosovo- The fastest growing BPO-Hotspot in the world.

Europe

841 million people Ireland, Luxembourg, and Belgium have the highest tertiary education rates

Over 9 million ICT specialists in the European Union in 2022 Low doctoral level employment overall, with Slovenia, Luxembourg, Sweden, and Germany having the highest rates

Language proficiency in the EU: 35.4% knew one foreign language, 21.0% proficient in two, and 8.4% spoke three or more Internet users in the EU reached 744,441,358 in January 2022, with an 88.5% penetration rate

Kosovo

1.8 million people. 75% of the population is under the age of 35

30.3% of women & 28.1% of men have a tertiary degree Kosovo’s young workforce is largely multilingual, with English and German being primarily spoken languages The Contact Center sector employs more than 35,000 people, while IT companies employ around 20,000 The median fixed internet connection speed is 53.81 Mbps, supported by advanced internet speeds from either Fibre or 5G

Balkan

55 million people.
The median age is 38 years.

Some of the attractive features of the Western Balkans include competitive labor and business operating costs; proximity to most major clients in core European countries; and good-quality internet is available across most of the region

UTC+01:00 includes Albania, Bosnia and Herzegovina, Croatia, Kosovo, Montenegro, North Macedonia, Serbia, and Slovenia
UTC+02:00 includes Bulgaria, Greece, and Romania.
UTC+03:00 includes Turkey

9 Bambus Centers | KOSOVO

The Bambus community extends its knowledge, support, and energy across all nine locations in Kosovo, including

Our strategic presence in these areas aligns with our values and empowers us to efficiently serve customers, engage with partners, and tap into diverse talent pools, driving innovation and growth.

This expansion underscores our dedication to integrating the digital world into every facet of business while prioritizing customer, employee, and partner satisfaction.

Bambus is dedicated to ensuring quality assurance!

Our certified working methods guarantee the security and confidentiality of all collected data and information.

Recognized by TUV NORD, our services adhere to DIN ISO/IEC 27001:2013 for Information Security Management Systems and EN ISO 9001:2015 for Quality Management. These certifications demonstrate our commitment to regularly updating our quality and safety management program in compliance with international regulations such as GDPR and ISO standards. Moreover, DEKRA certification attests to our adherence to DIN ISO 20252:2019 for Standards of Quality Assurance in Social and Market Research, as well as ISO 14001:2015.